Shipping Information

Thank you for shopping at Rural Automation PTY LTD. We are committed to delivering your orders promptly and efficiently. Please read the following shipping policy carefully to understand how we process and deliver your purchases.

Shipping Methods

We offer the following shipping methods for orders within Australia:

Orders are typically delivered within 3-7 business days after dispatch.

Orders are typically delivered within 1-3 business days after dispatch.

Enjoy free standard shipping on orders over a $200. This will automatically be applied to your cart.

Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping rates vary depending on the selected shipping method, destination, and the weight/dimensions of the package. You can view the shipping cost during the checkout process before making your purchase.

We currently ship orders within Australia only. Unfortunately, we do not offer international shipping at this time.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the delivery status of your package through our chosen courier's website.

Our courier partner will attempt delivery to the provided shipping address. If no one is available to receive the package, they may leave it in a safe location, or a delivery notification card will be left with instructions on how to arrange redelivery or pickup.

Please note that certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We will notify you if any restrictions apply to your order during the checkout process.

It is essential to provide accurate shipping information during the checkout process. We are not responsible for any delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Once your order has been dispatched and handed over to our courier partner, the responsibility for the package's safety and timely delivery lies with them. However, we will do our best to assist you in case of any issues or concerns regarding your shipment.

Every effort is made by the Rural Automation team to ensure that product listed on the Rural Automation website are in stock and ready to ship. Due to external factors, certain items may not be able to ship immediately. In this case, we will advise you about any potential delays and give the option to wait until the product is in stock, or refund your money.

If you have any questions or need further assistance regarding our shipping policy or your order's delivery status, please don't hesitate to contact our customer service team. You can reach us via the website contact form or by phone at 1300 040 720.

Please note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for updates and amendments.